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Volunteer Code of Conduct


Carry out the duties responsibly, safely, and in a competent manner. The primary responsibility is to provide care and service for the well-being of all beneficiaries without being judgemental or biassed.



Respect the beneficiary as an individual and honour their integrity without prejudice to their economic status, abilities, race and customs, and cultural and religious needs. Photographs and videos are considered personal data of the person photographed or filmed. If the volunteer would like to take photographs or videos, consent is required to be sought from the representative



Attend to the duties diligently and be punctual, please reach fifteen minutes before the session begins; If you are unable to reach or need to reschedule, inform the Volanity Team or representative 72 hours in advance.



Behave in the most appropriate or desirable manner during the duties. Avoid engaging in activities or actions that will bring any harm (physical or mental) to another person or property. Exercise judgment in extending help, especially in monetary terms, beyond the scope of duties, or seek/accept rewards, benefits, or gifts without authorization.


1) Be punctual in your voluntary duties

2) Lead by example and be good role models for the beneficiaries

3) Dress modestly and appropriately

4) Maintain confidentiality and respect the privacy and dignity of the beneficiary

5) Use plenty of encouragement and praise

6) Regard the children as any others and celebrate their talents and achievements

7)  Instil independence and self-confidence by providing guidance to the beneficiaries to complete the task by themselves, rather than always doing things for them

8) Be respectful and follow the instructions of the adult staff or representative present


1)  Solicit sales or promotion of services of any kind

2)  Create dependency in the beneficiary by stepping in to take over tasks that he/she can complete if given time to do so

3)  Make empty promises or give any form of monetary or material reward to the beneficiary

4)  Bring or drink alcohol, or smoke in the presence of the beneficiary or during the duration of the voluntary duties

5)  Verbally, emotionally, or physically abuse the beneficiary, especially using profanities or derogatory remarks

6)  Provide food to the beneficiary, especially without asking a representative about the food allergies of a beneficiary

7)  Upload the beneficiary’s photograph to an online platform, including a website, blog, or any form of social media

8)  Share information on the beneficiary and family with others

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